Update - We are still actively working with DHLGM to determine why their APIs are returning invalid PNGs; for now, please retry any shipment purchases which generate an invalid label, and if you continue to see errors, contact support@easypost.com.
Jul 13, 16:33 PDT
Update - Engineers are still working with DHL GlobalMail (eCommerce) to diagnose this issue. Please continue to contact support if you are having issues with DHL GlobalMail (eCommerce) labels.
Jul 12, 17:41 PDT
Investigating - Engineers are currently investigating an issue with DHL GlobalMail (eCommerce) where some label images are not being returned for label and scan form creation
Jul 12, 14:21 PDT
API Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
API Response Time (average from global sources)
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FedEx Error Rate ?
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UPS Error Rate ?
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Uptime
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Past Incidents
Jul 25, 2017

No incidents reported today.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017
Resolved - Label purchasing has been stable for 90 minutes; this incident is fully resolved
Jul 19, 19:46 PDT
Identified - Engineers have rolled back the problematic code; label purchasing should be functional now
Jul 19, 18:13 PDT
Investigating - Engineers are investigating an issue uploading label images to our blob store
Jul 19, 18:01 PDT
Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017
Resolved - Australia Post has listed all systems as operational again.
Jul 13, 08:34 PDT
Identified - Please be advised that Australia Post is currently experiencing issues with their printing of labels. Their support teams are currently working to resolve the issue as soon as possible.
Jul 12, 19:17 PDT
Jul 11, 2017

No incidents reported.