Elevated error rates and response times for DHL Express

Incident Report for EasyPost

Resolved

This incident has been resolved.

Posted Apr 29, 2019 - 15:06 PDT

Monitoring

We are no longer seeing a high volume of errors from the DHL Express API. We will continue to monitor until the carrier has confirmed that the issue is resolved.

Posted Apr 29, 2019 - 12:21 PDT

Identified

The carrier has acknowledged that their API is experiencing degraded performance. We have escalated the issue and are awaiting a response from the carrier.

Posted Apr 29, 2019 - 09:45 PDT

Investigating

We are currently experiencing elevated error rates and response times for DHL Express. We are investigating the issue and have contacted the carrier.

Posted Apr 29, 2019 - 08:07 PDT

This incident affected: EasyPost Backend (API).