tag:www.easypoststatus.com,2005:/historyEasyPost Status - Incident History2024-03-19T01:48:42-07:00EasyPosttag:www.easypoststatus.com,2005:Incident/200913282024-02-27T19:29:33-08:002024-02-27T19:29:35-08:00Degraded API Functionality<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:29</var> PST</small><br><strong>Resolved</strong> - Real time functionality has been fully restored. Engineers are still working to resolve the long tail of issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:39</var> PST</small><br><strong>Monitoring</strong> - The API failure rate has recovered. Engineers are continuing to monitor.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:35</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix was implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:20</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue with failing API responses.</p>tag:www.easypoststatus.com,2005:Incident/200912412024-02-27T14:44:49-08:002024-02-27T14:44:49-08:00Degraded Speedee API Performance<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:05</var> PST</small><br><strong>Identified</strong> - Speedee is experiencing elevated rates of errors and request timeouts for rating. Speedee has been notified, and our engineers will continue to monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/198392712024-02-02T23:30:22-08:002024-02-02T23:30:52-08:00USPS scheduled maintenance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>09:01</var> PST</small><br><strong>Scheduled</strong> - On February 2nd, 2024 starting at 11 PM (PST), there will be expected downtime for approximately 30 minutes. During this time, USPS shipment rating and buying will be unavailable.</p>tag:www.easypoststatus.com,2005:Incident/198419202024-01-26T16:42:15-08:002024-01-26T16:44:11-08:00UPS rating API degraded performance<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:42</var> PST</small><br><strong>Resolved</strong> - UPS rating API performance has recovered.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:55</var> PST</small><br><strong>Investigating</strong> - The UPS rating API is experiencing degraded performance. The carrier has been notified and engineers are monitoring the API for further issues.</p>tag:www.easypoststatus.com,2005:Incident/197712322024-01-19T23:05:41-08:002024-01-19T23:05:44-08:00USPS Label Broker® Outage<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>23:05</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved, and we are seeing successful requests to the USPS Label Broker® service.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:28</var> PST</small><br><strong>Identified</strong> - The issue has been identified and the provider has been notified.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:24</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.easypoststatus.com,2005:Incident/195095692023-12-22T13:59:01-08:002023-12-22T13:59:01-08:00USPS label purchase failures<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>13:59</var> PST</small><br><strong>Resolved</strong> - USPS label purchases experienced a partial outage around 1pm pacific time. The issue has been addressed and our engineers continue to monitor.</p>tag:www.easypoststatus.com,2005:Incident/192438652023-11-29T12:56:32-08:002023-11-29T12:56:32-08:00Degraded UPS API performance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:56</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:28</var> PST</small><br><strong>Monitoring</strong> - Error rates from the UPS API have returned to normal. Our engineers will continue to monitor the performance of the UPS API.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>09:49</var> PST</small><br><strong>Investigating</strong> - The UPS API is experiencing high rates of errors and timeouts for rating and labels. UPS has been notified and our engineers will continue to monitor the performance of the UPS API.</p>tag:www.easypoststatus.com,2005:Incident/192355582023-11-28T11:32:18-08:002023-11-28T11:32:20-08:00Degraded FedEx Rating Performance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:32</var> PST</small><br><strong>Resolved</strong> - The FedEx rating API errors and request timeouts have subsided and the service has recovered.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>08:57</var> PST</small><br><strong>Investigating</strong> - The FedEx API is experiencing elevated rates of<br />errors and request timeouts for rating.<br />FedEx has been notified and our engineers will continue to<br />monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/192273462023-11-27T16:59:53-08:002023-11-27T16:59:54-08:00Degraded FedEx API performance<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:59</var> PST</small><br><strong>Resolved</strong> - The FedEx rating API errors and request timeouts have subsided and the service has recovered.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>12:34</var> PST</small><br><strong>Monitoring</strong> - The FedEx API has seen an improvement in error rates and we are continuing to monitor the performance.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>08:00</var> PST</small><br><strong>Investigating</strong> - The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/192279202023-11-27T09:38:44-08:002023-11-27T09:38:45-08:00Degraded Purolator API Performance<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:38</var> PST</small><br><strong>Resolved</strong> - The Purolator API errors and request timeouts have subsided and the service has recovered.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:25</var> PST</small><br><strong>Investigating</strong> - The Purolator is experiencing elevated rates of<br />errors and request timeouts for rating.<br />Purolator has been notified and our engineers will continue to<br />monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/192273332023-11-27T09:10:59-08:002023-11-27T09:11:00-08:00Degraded UPS Mail Innovations Rating Performance<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:10</var> PST</small><br><strong>Resolved</strong> - The UPS Mail Innovations API errors and request timeouts have subsided and the service has recovered.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>07:58</var> PST</small><br><strong>Investigating</strong> - The UPS Mail Innovations API is experiencing elevated rates of<br />errors and request timeouts for rating.<br />UPS has been notified and our engineers will continue to<br />monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/192169852023-11-25T11:19:48-08:002023-11-25T11:19:49-08:00Degraded FedEx Rating Performance<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>11:19</var> PST</small><br><strong>Resolved</strong> - The FedEx rating API errors and request timeouts have subsided and the service has recovered.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>08:55</var> PST</small><br><strong>Investigating</strong> - The FedEx API is experiencing elevated rates of<br />errors and request timeouts for rating.<br />FedEx has been notified and our engineers will continue to<br />monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/192135532023-11-24T18:45:27-08:002023-11-24T18:45:27-08:00Degraded FedEx Rating Performance<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>18:45</var> PST</small><br><strong>Resolved</strong> - FedEx's API performance has returned to normal and error rates have stabilized.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>17:31</var> PST</small><br><strong>Investigating</strong> - The FedEx API is experiencing elevated rates of<br />errors and request timeouts for rating.<br />FedEx has been notified and our engineers will continue to<br />monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/192117972023-11-24T14:48:40-08:002023-11-24T14:48:40-08:00Degraded FedEx Rating Performance<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:48</var> PST</small><br><strong>Resolved</strong> - The FedEx rating API errors and request timeouts have subsided and the service has recovered.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>10:19</var> PST</small><br><strong>Investigating</strong> - The FedEx API is experiencing elevated rates of<br />errors and request timeouts for rating.<br />FedEx has been notified and our engineers will continue to<br />monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/190526702023-11-07T21:54:58-08:002023-11-07T21:54:59-08:00USPS Label Broker® Service Maintenance<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>21:54</var> PST</small><br><strong>Completed</strong> - Dear USPS Label Broker® Provider / Requester,<br /><br />Scheduled maintenance for the USPS Label Broker® service, as described in prior correspondence, is complete. The Label Broker® service is restored to full capacity. We will now begin the validation step.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>20:06</var> PST</small><br><strong>Update</strong> - Dear USPS Label Broker® Provider / Requester,<br /><br /> <br /><br />Scheduled maintenance for the USPS Label Broker® service, as described in prior correspondence, is still ongoing. The updated anticipated time when Label Broker will become available again is ~11:45PM Eastern. We will continue to keep you updated. Thank you for your patience.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:24</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:22</var> PST</small><br><strong>Scheduled</strong> - Dear USPS Label Broker® Provider / Requester,<br /><br />Scheduled maintenance for the USPS Label Broker® service, as described in prior correspondence, is still ongoing. We anticipate the service will become available again in about 45 minutes, ~10:45PM Eastern. We will continue to keep you updated. Thank you for your patience.</p>tag:www.easypoststatus.com,2005:Incident/190025652023-11-07T18:30:46-08:002023-11-07T18:30:47-08:00USPS Label Broker® Service Maintenance<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>18:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:07</var> PDT</small><br><strong>Scheduled</strong> - Please be advised that a USPS Label Broker® release is scheduled for deployment next Tuesday, November 7th, 2023, beginning at 9:00 PM ET. During the update, both Label Providers and Requestors may be unable to communicate with the Label Broker service. It is estimated that full service will be restored within 30 minutes and all steps are being taken to minimize the outage.</p>tag:www.easypoststatus.com,2005:Incident/190501532023-11-07T15:20:44-08:002023-11-07T15:20:46-08:00Degraded Performance on API<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. If any requests failed during this time they can be retried.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:19</var> PST</small><br><strong>Monitoring</strong> - The fix has been implemented and the API performance has returned to normal. Engineers are continuing to monitor for irregularities.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:06</var> PST</small><br><strong>Identified</strong> - Engineers have identified the root cause and applied a fix. Please stand by.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:26</var> PST</small><br><strong>Investigating</strong> - The EasyPost API is currently experiencing degraded performance, and engineers are working to diagnose.</p>tag:www.easypoststatus.com,2005:Incident/188569022023-10-22T03:00:35-07:002023-10-22T03:00:36-07:00FedEx Returns Technology Maintenance<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>03:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>21:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:28</var> PDT</small><br><strong>Scheduled</strong> - FedEx will be performing maintenance on FedEx Returns Technology. FedEx Returns Technology service options may be unavailable during this window. FedEx Returns Technology capabilities include but are not limited to returns capabilities such as RMA_QR_code</p>tag:www.easypoststatus.com,2005:Incident/187864042023-10-14T07:51:25-07:002023-10-14T07:51:26-07:00Elevated FedEx Label Purchase error rate<p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>07:51</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>18:37</var> PDT</small><br><strong>Monitoring</strong> - The FedEx API has been operating normally for approximately 15 minutes. Engineers continue to monitor the performance of the FedEx API and will update this page as needed.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>18:02</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue purchasing FedEx labels.</p>tag:www.easypoststatus.com,2005:Incident/186696992023-10-03T02:25:43-07:002023-10-03T02:25:44-07:00Network router upgrade, possible reduced performance of USPS label generation<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>02:25</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>02:22</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>00:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>12:16</var> PDT</small><br><strong>Scheduled</strong> - One of our network providers will be doing maintenance between 12:01am and 3:00am on 2023-10-03 PDT. During this time, USPS Postage buying may incur a response time increase and limited performance. No other USPS related functionality, such as rating, is expected to be impacted.</p>tag:www.easypoststatus.com,2005:Incident/186048492023-09-26T19:00:17-07:002023-09-26T19:00:17-07:00USPS Label Broker® Service Maintenance<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>14:05</var> PDT</small><br><strong>Scheduled</strong> - The USPS Label Broker® QR Code integration will be undergoing maintenance on Tuesday, September 26th starting at 6PM PDT and is expected to last approximately 60 minutes. No impact is expected to other USPS functionality. During this time, any requests to the label broker service will likely fail and should be retried upon completion of the maintenance work. For more information about Label Broker®, please visit: https://support.easypost.com/hc/en-us/articles/4404533889677-EasyPost-USPS-Label-Broker</p>tag:www.easypoststatus.com,2005:Incident/186040492023-09-25T13:52:25-07:002023-09-25T13:52:25-07:00Investigating API Performance Issues<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:52</var> PDT</small><br><strong>Resolved</strong> - Engineering is considering this issue resolved. We will continue to monitor our API performance and availability.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:16</var> PDT</small><br><strong>Monitoring</strong> - The API availability has returned to normal. Engineers are continuing to monitor this situation.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>12:41</var> PDT</small><br><strong>Identified</strong> - The issue has been identified, engineers are continuing to monitor as the API is returning to a copasetic state.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>12:23</var> PDT</small><br><strong>Investigating</strong> - Engineers are investigating API performance and availability.</p>tag:www.easypoststatus.com,2005:Incident/186021962023-09-25T13:49:12-07:002023-09-25T13:49:12-07:00LSO API degraded performance<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:49</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>08:30</var> PDT</small><br><strong>Identified</strong> - The LSO API is experiencing elevated rates of errors and request timeouts. The carrier has been notified, and our engineers will continue to monitor the performance of the API.</p>tag:www.easypoststatus.com,2005:Incident/183111612023-09-09T23:23:17-07:002023-09-09T23:23:17-07:00Routine Server Maintenance<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>23:23</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>22:13</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for server maintenance.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>12:30</var> PDT</small><br><strong>Scheduled</strong> - EasyPost will be conducting routine server maintenance Saturday, Sept 9th from 10pm - 12am PST. Batches, Scanforms, Webhook Events, and Consolidated Labels may experience increased latency during this time period.</p>tag:www.easypoststatus.com,2005:Incident/183116992023-08-29T13:33:34-07:002023-08-29T13:33:34-07:00Batch Processing Degraded<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:33</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:32</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>13:24</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>