All Systems Operational
Uptime over the past 90 days. View historical uptime.
Website Operational
90 days ago
99.98 % uptime
Today
Stripe API Operational
EasyPost Backend Operational
90 days ago
99.97 % uptime
Today
Webhooks ? Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Tracking ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Tracking backend maintenance Jun 3, 19:00-20:00 PDT
We will be conducting maintenance on the backend of our tracking system to increase capacity. Updates to trackers may be delayed for up to an hour, and users may see errors synchronously creating trackers for several seconds in the middle of the maintenance.
Posted on May 29, 14:53 PDT
System Metrics Month Week Day
FedEx Error Rate ?
Fetching
UPS Error Rate ?
Fetching
EasyPost API uptime
Fetching
EasyPost API Response Time ?
Fetching
HTTP 5xx Rate ?
Fetching
Past Incidents
Jun 2, 2020

No incidents reported today.

Jun 1, 2020
Problems creating trackers
Resolved - This incident has been resolved.
Jun 1, 11:49 PDT
Monitoring - Engineers have rolled back the offending deployment, which would've caused the tracker field to be missing on shipment buy responses starting at approximately 10:00 Pacific time. We are still investigating, but believe that all associated Tracker objects were actually created and that this was only a response presentation issue. Fetching the Shipment object through our API will correctly return the associated Tracker's ID.
Jun 1, 11:27 PDT
Identified - Engineers have identified a problem creating trackers in some circumstances and are investigating
Jun 1, 11:11 PDT
May 31, 2020

No incidents reported.

May 30, 2020
FedEx Elevated Error Rate and Response Times
Resolved - The issues communicating with the FedEx API have been resolved.
May 30, 17:42 PDT
Monitoring - The error rate from the FedEx API has subsided and response times are returning to normal.
May 30, 16:51 PDT
Identified - We are again experiencing elevated error rates and response times coming from the FedEx API. Engineers are taking steps to mitigate impact.
May 30, 16:29 PDT
FedEx Elevated Error Rate and Response Times
Resolved - The elevated error rates and response times from the FedEx API have been resolved. Asynchronous processes are caught up.
May 30, 14:33 PDT
Monitoring - FedEx has corrected the errors in their API and async processes are catching up now. Engineers continue to monitor for further upstream errors.
May 30, 13:41 PDT
Identified - We are currently experiencing elevated error rates and response times communicating with FedEx. Engineers are monitoring and looking into mitigations.
May 30, 12:33 PDT
Webhook Event TLS Issues
Resolved - Everything appears to be resolved now. Please contact support@easypost.com if you experience any additional difficulties.
May 30, 11:25 PDT
Identified - Engineers have deployed a fix and are re-enabling disabled webhooks.
May 30, 11:12 PDT
Investigating - EasyPost is currently experiencing issues connecting to some remote TLS webhook endpoints due to the AddTrust Root CA expiring this morning. Engineers are investigating workarounds.
May 30, 10:20 PDT
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Backend maintenance
Completed - This maintenance is complete.
May 21, 19:17 PDT
Verifying - The main work of this maintenance has been completed successfully; we are just monitoring our backlog of asynchronous jobs as they drain out.
May 21, 18:56 PDT
In progress - This maintenance is beginning now.
May 21, 17:35 PDT
Scheduled - EasyPost will be performing backend maintenance on this Thursday to increase our system capacity. Minimal customer-visible impact is expected, but customers may see increased latency, delays in asynchronous jobs (such as tracking and batch creation), and possibly a few seconds of 503 errors as traffic is rerouted. Please contact support@easypost.com if you have any questions or concerns.
May 19, 14:47 PDT
May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

← Incident History Powered by Statuspage