Degraded performance for DHL eCommerce

Incident Report for EasyPost

Resolved

Everything's been stable for the last 90 minutes; this incident is resolved.

Posted Sep 08, 2021 - 17:54 PDT

Monitoring

DHL eCommerce performance has returned to normal as of approximately 16:20 Pacific time. Engineers continue to monitor the situation.

Posted Sep 08, 2021 - 16:34 PDT

Identified

Upstream DHL performance for shipment purchases is still showing degraded performance; rating and tracking do not seem to be affected at this time.

Posted Sep 08, 2021 - 15:56 PDT

Investigating

We are currently experiencing timeouts and degraded performance contacting DHL eCommerce. Engineers are investigating.

Posted Sep 08, 2021 - 14:14 PDT

This incident affected: EasyPost Backend (API).