UPS OAuth issues causing elevated UPS failure rates

Incident Report for EasyPost

Resolved

This incident has been resolved.
Posted Feb 21, 2025 - 05:58 PST

Monitoring

A fix has been implemented by UPS, we continue to monitor.
Posted Feb 21, 2025 - 01:10 PST

Identified

The issue has been identified as degraded response times from the UPS OAuth API. UPS is investigating.
Posted Feb 20, 2025 - 23:00 PST
This incident affected: EasyPost Backend (API) and Carriers (UPS, UPSDAP, UPS SurePost, UPS Mail Innovations).