Elevated error rates for Ontrac

Incident Report for EasyPost

Resolved

The Ontrac API errors have subsided and the service has recovered.
Posted Nov 06, 2026 - 11:35 PST

Identified

The OnTrac API is experiencing elevated rates of errors for rating and buying labels. Ontrac has been notified and has identified the issue. Our engineers will continue to monitor the performance of the API. Our next update will be 12:00PM PST or sooner.
Posted Nov 06, 2026 - 11:03 PST
This incident affected: Carriers (Ontrac).