UPS: Reduced Performance and Elevated Error Rates

Incident Report for EasyPost

Resolved

UPS DAP operations have fully recovered. Customers using EasyPost-provided UPS (DAP) accounts can once again request UPS rates and create UPS shipments without issue. UPS BYOA accounts and other carriers operated normally. We appreciate your patience while we worked with UPS to resolve this issue.
Posted Jul 22, 2026 - 17:36 PDT

Update

We are continuing to work toward full recovery of UPS DAP operations. Some customers using EasyPost-provided UPS (DAP) accounts may still experience errors while we complete the final steps to restore service. We are monitoring closely and will confirm once fully resolved. UPS BYOA accounts and other carriers continue to operate normally.
Posted Jul 22, 2026 - 17:17 PDT

Monitoring

UPS has implemented a fix and UPS DAP operations are recovering. We are monitoring to confirm full stability. UPS BYOA accounts continue to operate normally.
Posted Jul 22, 2026 - 16:20 PDT

Identified

The issue has been identified as an elevated error rate from UPS APIs for all UPS DAP operations. UPS DAP accounts are experiencing an outage. UPS BYOA accounts are now operating normally.
Posted Jul 22, 2026 - 15:07 PDT

Investigating

We're experiencing reduced performance and increased authentication errors. We are currently investigating the issue.
Posted Jul 22, 2026 - 14:07 PDT
This incident affected: Carriers (UPS, UPSDAP, UPS SurePost, UPS Mail Innovations).