Elevated error rate for postage label purchases

Incident Report for EasyPost

Resolved

Engineers have rolled back a change in production and label purchasing is proceeding normally. If you are still seeing errors attempting to purchase shipments, please contact support@easypost.com.
Posted Nov 16, 2018 - 17:14 PST

Update

We are continuing to investigate this issue.
Posted Nov 16, 2018 - 17:10 PST

Investigating

We are seeing an elevated rate of errors while purchasing postage labels. Engineers are investigating.
Posted Nov 16, 2018 - 16:36 PST
This incident affected: EasyPost Backend (API).
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