Delays generating reports

Incident Report for EasyPost

Resolved

This incident has been resolved.

Posted Oct 14, 2021 - 20:34 PDT

Update

Shipment reports have now caught up. Tracker reports should be caught up shortly.

Posted Oct 14, 2021 - 19:29 PDT

Update

All queues are processing and we expect all reports to be generated in the next few hours.

Posted Oct 14, 2021 - 18:32 PDT

Identified

Engineers have identified a performance problem with Tracker reports; Refund, CashFlow, and PaymentLog reports are caught up.

Posted Oct 14, 2021 - 18:20 PDT

Investigating

EasyPost is aware of an issue causing delays generating Refund, Shipment, Tracker, and PaymentLog reports. Engineers are investigating.

Posted Oct 14, 2021 - 16:57 PDT