Problems creating trackers

Incident Report for EasyPost

Resolved

This incident has been resolved.

Posted Jun 08, 2020 - 17:51 PDT

Monitoring

The offending deployment has been rolled back. This was only a presentation issue; all affected shipments' trackers were actually created correctly and their IDs can be retrieved by fetching the shipment object from our API.

Posted Jun 08, 2020 - 17:32 PDT

Identified

Engineers have identified another presentation issue causing the tracker ID to be absent on some newly-created shipments and are reverting the problematic deployment.

Posted Jun 08, 2020 - 16:21 PDT

This incident affected: EasyPost Backend (API, Tracking).