LaserShip Elevated Error Rates

Incident Report for EasyPost

Resolved

LaserShip service has been restored and error rates have returned to normal.

Posted Jan 25, 2019 - 09:23 PST

Update

The carrier is still working on restoring service. Thank you for your patience.

Posted Jan 24, 2019 - 17:58 PST

Monitoring

We believe the issue is on the carrier side and are continuing to monitor the situation.

Posted Jan 24, 2019 - 00:53 PST

Update

Engineers are monitoring the situation.

Posted Jan 23, 2019 - 20:50 PST

Identified

EasyPost is currently experiencing elevated error rates when communicating with LaserShip, impacting tracking and label purchasing.

Posted Jan 23, 2019 - 20:50 PST

This incident affected: EasyPost Backend (API).